Reference

How firekiern Handles Your Personal Information

Your account at firekiern involves real identity verification, payment data from rails like PayPal, Venmo, and Play+, and session activity — and this policy explains exactly what we collect, why we collect it, and how you can control it.

Data collected at account creationPayment data: PayPal, Venmo, Play+Cookie and session trackingYour right to access or deleteState-law dependent rights
firekiern How firekiern Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to review the data tied to your account, request a correction, or ask about how a specific piece of information is used, our support team handles privacy requests directly. Reach us through live chat inside the account dashboard, by email at the address shown in your account settings, or through the in-app help menu on your mobile device. We aim to acknowledge data requests within a reasonable period and respond in full as required by the state law that applies to your account.

Live Chat Open the chat widget inside your account dashboard to submit a privacy request directly to our support team during available hours.
Email Support Send your data access or deletion request to the email address listed under Account Settings — include your registered account email for faster routing.
In-App Help Menu On your mobile device, tap the Help icon in the account menu and select Privacy Request to start the process without leaving the app.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security around your account data is not a checkbox — it shapes how we build every part of the platform. Account credentials are hashed and never stored in plain text. Payment sessions over PayPal, Venmo, and Play+ use encrypted connections, and we do not retain raw payment credentials on our servers after a transaction closes. Cookie consent choices you make on your first visit are saved to your account profile so they carry across devices.

Encryption at Rest and in Transit

All account data moves over encrypted connections. Stored records, including identity documents uploaded during verification, are encrypted at rest using current industry standards.

Cookie Controls in Your Account

Your cookie preferences are tied to your account profile. Update them any time through browser settings or the privacy panel inside account settings — changes apply across sessions.

Data Retention and Deletion

We keep identity and transaction records only as long as state law requires. Once the retention period expires, records are deleted from active systems on a scheduled basis.

No Sale of Personal Data

We do not sell your name, email, payment references, or session data to third-party marketers. Data shared with payment processors like PayPal covers only what the transaction requires.

Common Questions About Your Privacy at firekiern

These are the questions we hear most often from people reviewing their account data rights. If your question is not covered here, live chat or email support can walk you through the specifics of your account.

We collect your name, email, date of birth, and identity documents for state-law eligibility checks. Payment references from PayPal, Venmo, or Play+ are also logged to your wallet record.

Yes. Submit a data access request through live chat or the email address in your account settings. We process requests as required under the state law that applies to your account.

We share data only with payment processors — PayPal, Venmo, Play+ — limited to what each transaction requires. We do not sell personal data to advertisers or unrelated third parties.

Cookies keep your session active across pages and on mobile. They also help us see which lobby sections you visit most. You can manage cookie preferences through browser settings or your account privacy panel.

Retention periods follow applicable state law requirements. Identity documents are held for the legally required period; session logs are purged on a rolling schedule once no longer needed.

Contact us via live chat or the support email in account settings and specify the data you want removed. Deletion is carried out subject to any legal retention obligations that apply in your state.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.